Category
Career Services
Department
Business
Job Title
Sales and Service Associate - Foot Levelers - Roanoke, VA
Description
Summary: Responsible for providing effective sales and service for all Foot Levelers customers by utilizing excellent, in-depth knowledge of company products and programs.
Essential Duties & Responsibilities:
? Participate in pro-active out-calling campaigns as directed.
? Call on order verifications ("verries").
? Listen to doctor needs to make recommendations for products and services that might benefit the doctor's current customers and practice.
? Cross sell products such as the digital scanner.
? Enter new accounts and prospect information into the computer system.
? Answer telephone calls by the second ring.
? Respond to customer inquiries regarding placement of orders, technical issues, billing and statement inquiries, requests for literature and complaints as outlined in departmental policies and procedures.
? Process product returns as outlined in departmental policies and procedures.
? Perform computerized customer database maintenance and input corrections with efficiency and accuracy.
? Respond to each customer and customer service teammate in a courteous, friendly, and helpful manner.
? Dress and conduct oneself in a professional manner at all times while in the office and while traveling as a representative of Foot Levelers.
? Attend seminars, as required.
? Other duties and responsibilities as assigned.
Personal Requirements: Before Hire
? Ability to travel, preferred.
? Advanced computer and keyboarding skills, AS400 experience preferred.
? Excellent customer service skills (friendly, courteous, helpful, etc.)
? Ability to communicate information clearly both orally and in writing.
? Pleasant phone voice, diction, tone, and telephone etiquette.
? High degree of self-motivation and self-discipline with a focus on achieving results.
? Ability to accomplish tasks, goals, and objectives with little direct supervision.
? Ability to maintain a positive attitude in stressful situations.
? Excellent problem-solving skills. (Interpret and apply basic guidelines, analyze alternatives, and implement solutions)
? Demonstrates a passion for customers, chiropractic care, and FLI products.
? Previous customer service/sales experience, preferred.
? Healthcare background, preferred. After Hire
? Knowledge of all customer service department Standard Operating Procedures.
? Knowledge of all areas of Foot Levelers products, technical issues, and policies.
Education:
? High school diploma or GED is required.
? Post-secondary education is preferred.
Physical Requirements:
? While performing the duties of this job, the employee is constantly required to sit, talk and hear.
? The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.
? The employee must occasionally lift and/or move up to 20 pounds while working in the office environment. While on seminar travel, the employee must occasionally lift and/or move up to 75 pounds.
Date Posted
October 30, 2009
Expires
November 29, 2009
Contact
Kristin Glasgow
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