Frequently Asked Questions Updated Sept. 8
Room and board adjustments
When is the deadline for filling out the form regarding housing for this fall?
Tuesday, Sept. 8, at 11:59 p.m. ET, is the deadline for you to fill out the housing form. All students, even commuter students, need to fill out this form. This helps to confirm your status for the Fall semester and to let the College know if you plan to live on campus or if you will complete the semester off campus.
If a student chooses to remain on (or return to) campus but then chooses to leave later in the semester, will they get a room and board credit?
Yes. Today is not the last day that students can choose to leave campus and still receive a room and board account adjustment. We will allow students the option to leave and still receive an account adjustment for their room and board until October 15.
However, we do need students to indicate their intention to live on campus on Sept. 8.
If the College has to send students home this fall like it did this spring, will students receive refunds for their meal plan and room and board?
Yes, we will refund room and board if we end up having to send students home again. In that scenario, room and board charges would be adjusted with the formula we used this past spring when we sent students home.
Now that move-in has been delayed for many students and online classes have been extended, will families be receiving room and board adjustments for the first few weeks of the semester?
Yes. The College will issue prorated room and board adjustments based on the student’s time spent on campus during the fall semester. We ask for your patience in applying these adjustments since it will require case-by-case manual calculations.
Are students able to opt out of meal plans?
Not unless you live in Elizabeth Hall, which has full kitchens. For most students, we will not be reducing meal plans at this time, but we’ve taken many measures to reduce capacity at the Commons and ensure a safe dining experience. Freshens is expected to open by the end of the month, and our mobile ordering app is also expected to be ready this month. That extra space at the Alumni Gym is currently open to provide extra room to eat. Many students are getting to-go orders and eating outside at the moment, as well. You can read more information about Dining Services changes here.
I’m not living on campus for the fall. Will I have my previously assigned room in the spring?
Residence Life is willing to work with students, but it is unlikely students will get their previously assigned room in the spring. The College may need to use the room you are vacating in order to spread remaining students out and lower the population density around campus.
If your roommate remains in a room and the space is still available, it’s possible you may get back into your previous room but it can’t be guaranteed.
Students will be notified in late October with instructions on how to submit their room preferences for the spring.
Do I need to take all of my belongings with me if I move out of my room this fall?
Yes. Students must vacate their room completely by Sept. 12 at 11:59 p.m. ET. The College may need to use the room once you have vacated it. There are also insurance and liability issues related to your belongings if left behind.
How do I sign up for my move-in time?
Students are required to fill out this September Move-In form by about 4 p.m. on Tuesday, Sept. 8. On Wednesday, Sept. 9, students will receive their updated housing assignment with a link that allows them to select their own move-in time.
When is move in?
Friday, Sept. 11 from noon to 4 p.m. and Saturday, Sept 12 from 8 a.m. to 6 p.m.
What does move-in look like?
Students can have two adults to help with move-in. Students must be moved in by the end of their time slot. After that point, their helpers will no longer be allowed in the halls. Everyone will go through a COVID screening before being allowed to move in. All students and helpers must wear masks.
The move-in times do not work for me. When can I move in?
Students can set up a time to move in Monday through Friday between 8 a.m. and 4 p.m. starting Monday, Sept 14. No early move-ins are permitted.
I’m not living on campus but I have belongings stored with VA Varsity. What do I do?
Students must make plans to retrieve their belongings by Oct. 5. We cannot store items for the spring semester.
When is COVID testing for returning students?
Students will receive a testing appointment time when they pick up their room keys. Commuters and off-campus students can come to campus on Sept. 12 from 8 a.m. to 4 p.m. to be tested.
I’m not living on campus for the fall. Will I have my previously assigned room in the spring?
No, it is unlikely. Students will be notified late October with instructions on how to submit their room preferences for the spring.
If I sign a lease, can I be off campus spring?
No. Students are only able to break their housing agreement for the fall semester only. They will be charged for room and board spring semester. Students may appeal for financial hardship or medical purposes only in October to be released off campus for the spring semester. Signing a lease is not considered a financial hardship.
Can I store my belongings in my room if I’m leaving campus?
No. Students must vacate their room completely by Sept. 12 at 11:59 p.m.
Are visitors, including prospective students, allowed on campus?
Campus is still open but visitors are strongly discouraged. Large gatherings are canceled.
Health and Counseling Services
I am having difficulty handling this new situation. Can I still access Student Health and Counseling Services for support?
Roanoke now offers Telemedicine/Telehealth Services. These services include medical and counseling visits through the end of the semester and May Term. Before now, we were only able to offer these services to students located in Virginia at the time of the service, due to licensing regulations and limitations.
We are happy to report many states are now temporarily allowing our counseling providers to practice across state lines. If you would like counseling support, please contact our office to find out about your specific situation.
Please note, this does not include all states and the list is changing often, and there are varying restrictions by state. Students may call 540-375-2286 Monday through Friday between 8 a.m. and 4:30 p.m. to schedule an appointment or consult with a staff member regarding what support is available to them. Student Health and Counseling Services is here for all of our students regardless of where they are currently located.
I already have a doctor and counselor here at home and I live outside of Virginia.
If you are already connected to medical and mental health providers in your locality we recommend you receive services there. We are available to assist students with this transition as needed. Students may call 540-375-2286 for assistance.
What if I’m experiencing a mental health crisis requiring immediate assistance?
If this occurs, we recommend you immediately call 911 or go to your nearest urgent care facility or emergency room.
Is the Care Team still operational?
Yes. Care Team is fully operational although adjusting to providing distance follow-up through tele-counseling and via digital avenues as cases require. Dean Amy Perkins has assumed the role of chair of Care Team during this time and Wes Brusseau is now the vice chair.
Other campus services
Will students and faculty still be able to get technical support?
Yes. Information Technology will continue to serve students remotely. The Help Desk is available from 8 a.m. to 5 p.m. at 375-2225.
Is Fintel Library open?
Fintel Library opened for physical use on Aug. 17, open from 8 a.m. to 4:30 p.m. Face coverings are required to enter the building. The current hours are:
- Monday-Thursday: 8 a.m. to midnight
- Friday: 8 a.m. to 5:30 p.m.
- Saturday: 10 a.m. to 5:30 p.m.
- Sunday: Noon to midnight
Telephone reference assistance is also available (call 540-375-2294 or text 540-318-0753). Hours for virtual assistance are 8 a.m. to 5 p.m., Monday through Friday, and 7 p.m. to 9 p.m., Sunday through Thursday. If you have an urgent request for a physical item from Fintel’s collections, please email firstname.lastname@example.org. For any physical items that you may have checked out, we ask you not to return items to the library until campus operations return to normal.
Will the Belk Fitness Center be available?
The Belk Fitness Center is open 8 a.m. - 7 p.m. Monday through Friday, with a closure from 1 p.m. - 2 p.m. for facility-wide cleaning. Saturday and Sunday we will be open 11 a.m. - 5 p.m. Facility-wide cleaning will occur before and after hours on Saturday and Sunday. Face coverings are required at all times in the fitness center, even while exercising. **These hours are subject to change based on staffing, state guidelines, and the health and wellness of our community.**
Is the bookstore open?
The campus store is open from Monday through Friday, from 9 a.m. to 4 p.m.
COVID-19 specific questions
Have any Roanoke College students or faculty tested positive for the virus?
We're tracking our testing numbers on our dashboard, which you can view here. We update it at least once a week.
What happens if a student gets the virus and is not able to do their school work?
Students should contact their professor directly and advise them of the situation. Students may also contact Student Health and Counseling for assistance.
What is Roanoke College doing to protect employees who are still working and coming on campus?
In addition to remote learning, social distancing, no in-person meetings and increased disinfection of campus buildings, employees who are at-risk or who are caring for someone at-risk can request to work from home. Employees who cannot work from home may request a leave of absence, drawing from the five extra days of leave recently given to employees in this category, on top of their other accrued-leave balances.
How is Roanoke College protecting the community?
Roanoke College is following CDC guidelines on screening and response protocols, and will continue to issue updates to those in the Roanoke College community as well as on our social media outlets. Housekeeping department continues to disinfect and clean the campus with products recommended for killing viruses.
If I have more questions, where can I ask them?
Future updates can be found at roanoke.edu/covid19. You can also email us at email@example.com for queries not addressed on the COVID-19 Frequently Asked Questions.
For questions about COVID-19 itself, we recommend reading the Centers for Disease Control webpage and the Virginia Department of Health website. We have a longer list of resources at roanoke.edu/covid19.