Mobile Maroon Card FAQ

Mobile Maroon Card

Your Mobile Maroon Card. 

Your Maroon Card…now on your iPhone, Apple Watch and Android phones!

Hardware Requirements.

Getting Started.

First Maroon Card - Photo Submission/Prep.

Set-up for Apple Users.

Setting Up Mobile Maroon Card on Apple iPhone or Watch.

Using Mobile Maroon Card on Your Apple Device.

Set-up for Android Users.

Setting Up Mobile Maroon Card on Android.

Using Mobile Maroon Card on Android.

Set-up MultiFactor Authentication for Maroon Card.

Frequently Asked Questions.

Your Mobile Maroon Card

Your Maroon Card…now on your phone.

The new Maroon Mobile Maroon Card is available to all enrolled students and current employees. Tap your iPhone, Apple Watch or Android phone at readers across campus to conveniently access your Maroon Card. You’ll still have your physical card, and now you can add your Maroon Card either to one iPhone and one Apple Watch, or one Android phone. A complete list of services can be found at the end of this document.

Transact Mobile Maroon Card Requirements

iPhone

iPhone SE, iPhone 6, iPhone 6 Plus or later

 

iOS 12 or higher

Apple Watch

Apple Watch Series 1 or later

 

Watch OS 5 or later

Apple ID

Signed into iCloud. If two devices used, both must be signed into same iCloud account.

Android Phone

Version 6.0 or later

eAccounts Mobile App

Loaded from Apple or Google Play stores by searching eAccounts

Getting Started

Minimal set up is required to use Mobile Maroon Card. Most users can begin using their Maroon Card on their phone in minutes. An approved photo is required.

Photo Submission/Preparation

  1. Once you have received your Roanoke College network username and password, please submit your photo to be displayed on your Maroon Card:
    1. Please review our photo requirements
      1. Upload a photo for your Maroon Card Mobile Maroon Card
      2. Photos will generally be approved within 3 business days.
    2. You will be required to set-up multi-factor authentcation for eAccounts.

Set-up for iPhone and Apple Watch Users

Setting Up Mobile Maroon Card on iPhone or Apple Watch

  1. Download the eAccounts Mobile app from the App Store to your phone.
  2. Open Click through the startup screens and tap  Get Started.
  3. Search for Roanoke College and click through to the Maroon Card login screen.
  4. Enter your Network Credentials to authenticate your device. If you have not set up your Network Credentials, please see "Photo Submission/Preparation" above.
  5. Once you have successfully authenticated in eAccounts, click the Add to Apple Wallet button to add your Maroon Card to Apple Wallet. You can add your student ID to one iPhone and one Apple Watch.
    1. Click  iPhone and continue through the prompts (Next,  Agree to Terms & Conditions).
    2. When the process is complete, the app will send a notification to verify your Maroon Card Mobile Maroon Card has been added to Wallet.
    3. Tap Done in the upper right corner to return to the Home screen of the app.
    4. You can now add your Apple Watch using the same process.

 Adding Your Transact Mobile Maroon Card to Apple Wallet on a Second Device

  1. Repeat steps 1-5 to login to the eAccounts Mobile App.
  2. Ensure your second device is signed into the same iCloud account as the first device.
  3. From the Campus ID screen in eAccounts, tap the in the upper right corner of your Transact Mobile Maroon Card display.
  4. Tap Add or Remove Campus ID from Wallet.
  5. Choose your second device to add your Transact Mobile Maroon Card.
  6. On the Add Card to Wallet screen, tap Next in the upper right corner.
  7. Follow the on-screen instructions to complete adding your card.

Using Mobile Maroon Card on Your iPhone

Your iPhone or Apple Watch must be turned on, but it does not have to be connected to a network. For iPhones 6S, iPhone 6S Plus and later, Express Mode allows you to use your Maroon Card without unlocking the device with a passcode, Touch ID, or Face ID. Just tap your device against the reader to recognize your Maroon Card. On iPhone XS, XS Max, and XR Express Mode with power reserve is available for up to five hours after the device’s battery needs to be charged.

On an iPhone 6 and 6 Plus, you can use it by double-clicking the Home button, then tapping your default payment card and selecting your student ID. Rest your finger on Touch ID to authenticate and hold the top of iPhone 6 or 6 Plus near the contactless reader.

  • To display your Maroon Card Mobile Maroon Card, open Apple Wallet and select your Maroon Card from your saved cards.

To add funds to your accounts in the eAccounts app, first save a payment method at the eAccounts website at www.roanoke.edu/marooncard.

  • Make a deposit via your desktop or mobile browser.
  • After completing the deposit, there will be an option to save your credit card information.
  • Once you have added the card information on the eAccounts website, that card will be available in the eAccounts app for future deposits. If you have already used eAccounts to access your Mobile Maroon Card, you will need to sign out and back in to update the saved payment information.

Contact information for the Maroon Card is also available from the Maroon Card menu in the Apple Wallet.

Set-up for Android Users

Setting Up Mobile Maroon Card on Android

  1. Enable NFC on your phone in your Settings NFC settings can be found in different areas of the Settings menu, depending on your device. A common location is Connected Devices>Connection Settings. (If not found there, use the Search option on the top right to double-check.)
  2. Toggle the NFC setting to On.
  3. Open  Google Pay and make sure it is enabled as the default payment application. If the app prompts you to add a credit card, you can bypass that screen and return to the Google Pay home screen.
  4. Download the eAccounts Mobile app from the Google Play Store to your phone.
  5. Open eAccounts, click through the startup screens, and tap Get Started.
  6. Search for Roanoke College and click through to the Maroon Card login screen.
  7. Enter your Network Credentials to authenticate your device. If you have not set up your Network Credentials, please see ‘Photo Submission/Preparation’ above.
  8. Once you have successfully authenticated in eAccounts, click the Add to Google Pay button to add your Roanoke College to Google Pay.
    1. Continue through the prompts (Next, Accept the Roanoke College Terms & Conditions).
    2. Next, Accept the Google Pay Terms of Service.
    3. The next screen will confirm that the ID has been added to Google Pay.

Using Mobile Maroon Card on Android

You do not need to unlock your phone, but the screen must be awake to use your Maroon Card. Tap the power button to wake the screen and tap your phone against the reader. Note, the antenna location may vary by device, although it is often in the middle of the phone. As a result, you may have to adjust the orientation of your phone against the reader to have your Mobile Maroon Card recognized.  

To display your Maroon Card, open the eAccounts app and select the View in Google Pay icon.

To add funds to your accounts in the eAccounts app, first save a payment method at the eAccounts website: www.roanoke.edu/marooncard.

  • Make a deposit via your desktop or mobile browser.
  • After completing the deposit, there will be an option to save your credit card information.
  • Once you have added the card information on the eAccounts website, that card will be available in the eAccounts app for future deposits. If you have already used eAccounts to access your Mobile Maroon Card, you will need to sign out and back in to update the saved payment information.

Contact information for the Maroon Card Office is also available from the Maroon Card menu in Google Pay.

Using Your Mobile Maroon Card On and Around Campus

Where can I use my Mobile Maroon Card?

  • Door Access
  • Dining Hall
  • Campus Store
  • Fitness Center
  • All locations that have cash regsiters:
    • Mail Services
    • Information Desk
    • Campus Rec
    • Health Services
    • Print Shop
    • Campus Safety
    • Library
    • Res Life
    • On-campus vending machines
    • Off-campus Merchants that accept the Maroon Card

 

    Frequently Asked Questions

    I am not having success adding my Maroon Card to my  device. Who can help me?

    Contact the Roanoke College Helpdesk at 540-375-2225.

    How do I change or recover my school login password?

    Instructions can be found online.

    Do I still need my physical Maroon Card?

    We recommend you retain your physical Maroon Card in a secure location as a back-up should you lose a device.

    Can I still use my physical Maroon Card once I have created my Mobile Maroon Card?

    Yes, your physical Maroon Card will continue to function after you have added your Maroon Card Mobile Maroon Card to your device. Remember, the Mobile Maroon Card is a privilege and benefit of being part of the Roanoke College community. Anyone found to be misusing their physical card or Mobile Maroon Card will be subject to the applicable Student Code of Conduct or HR policies regarding fraud and/or misconduct.

    Accessing Your Account

    Why can’t I double-tap the side button with my phone locked to see my balances in Apple Pay?

    When using Express Mode (iPhone 6s or later), your Maroon Card will not be displayed with other cards in Apple Wallet for security reasons.

    Can I use Mobile Maroon Card if my phone’s battery is dead?

    If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged.  (For more details, see https://support.apple.com/en-us/HT208965.) Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

    Setting Up Your Device

    How do I check my iPhone device version?

    1. On your device, go to Settings>General>Software Updates.
    2. If your device is running iOS 12.2 or later, you’re ready to use the Mobile Maroon Card.
    3. If not, tap Download>Install. You may need to enter your passcode to start the update.
    4. Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

    How do I check my Apple Watch device and/or software version?

    1. The Series # for your Apple Watch can be found on the back of the Watch.
      1. Note: The Series 0 Watch is not eligible for this program.
    2. Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641.

     

    What if I have questions about my Apple ID or iCloud?

    Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.

    How do I verify and/or update my Android phone device version and software?

    1. From your device tap: Settings>About Phone>Software Information
      1. To update, from your device tap: Settings >General >Software Update >Download >Install >Passcode may be required. Your device will display the estimated download time.

    I already have the eAccounts mobile app installed. Do I need to update?

    Yes, you will need to install the updated version of the eAccounts mobile app.

    How do I update the eAccounts mobile app?

    On your device, visit the App Store or Google Play Store and search eAccounts. The store will prompt you to install any required updates.

    How many devices can I add?

    You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

    How do I add my Maroon Card to my new iPhone or Apple Watch?

    First remove the pass from your old device from Apple Wallet.  Once removed, go to the e-accounts app on your new iPhone and follow the steps to add to Apple Wallet.

    Managing Your Account

    Do I need to reactivate my devices each term?

    No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

    What if I am away from campus for the semester and I don’t want my Maroon Card on my device? Can I delete and re-add it later?

    Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

    To remove your Maroon Card, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

    To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Maroon Card, scroll to the bottom and select Remove Card.

    *To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Maroon Card.

    Can I delete my Maroon Card from Apple Wallet or Google Pay through the eAccounts mobile app?

    Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Pay.

    From iPhone:

    1. Navigate to the Wallet app.
    2. Tap (…) in the lower right corner of your card.
    3. Scroll to the bottom and select Remove Card.
    4. Eligible cardholders who have not exceeded their device limit can add their Transact Mobile Maroon Card back at any time.

     From Apple Watch:

    1. Navigate to the Watch app on your iPhone.
    2. Scroll down and select Wallet & Apply Pay.
    3. Tap on Transact Mobile Maroon Card.
    4. Scroll to the bottom and select Remove Card.
    5. Eligible cardholders who have not exceeded their device limit can add their Transact Mobile Maroon Card back at any time.

    From Google Pay:

    1. Open Google Pay.
    2. Select your Campus ID from the available cards.
    3. Touch the three dots in the upper right corner of the screen.
    4. Select Remove ID.
    5. Confirm Remove ID

    From eAccounts:

    1. Open the eAccounts Mobile App on your phone.
    2. Tap Continue to Sign In and login with your school credentials.
    3. Approve the multi-factor authentication request.
    4. Click on your photo in the upper left corner.
    5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
    6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
    7. Select device(s) to remove from your card.
    8. Tap Remove in the pop-up box.
    9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
    • Tap Remove in the pop-up box and the card will be removed from your Google Pay.

    How do I update information on my Maroon Card?

    Name information on the Maroon Card comes to us from the Colleges’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Maroon Card on your phone within 48 hours.

    Why are my account balance(s) not displaying?

    • If your account balances are $0, they will not display until funds are added.
    • If you have available funds that are not displaying, please contact the Business Office at (540) 375-2255.

    My balance is different on my device than in eAccounts?

    Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between eAccounts and your device. The eAccounts app will display the most current information.

    Why do I have a negative balance on my Maroon Card?

    A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.  

    I used my credit card at a participating retail location when I meant to use my Maroon Card. What can I do to correct my payment source?

    Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your Maroon Card.

    I am graduating or leaving the Roanoke College. What happens to my Mobile Maroon Card?

    As with your physical Maroon Card, your Mobile Maroon Card will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Roanoke College, your credential will stay active and update accordingly.

     

    Securing Your Account

    What should I do if I lose my card or device?

    • Please contact the Business Office at (540) 375-2255 to notify us to deactivate the Maroon Card Mobile Maroon Card. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
    • In the eAccounts app:
      • Click the settings gear in the upper right corner. 
      • Choose the credential you want to deactivate and toggle it off.
      • You will receive a confirmation email. Your physical Student ID card and any other Transact Mobile Maroon Card will continue to work on other devices, even if you have deactivated an individual device.  
    • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472

    How do I reactivate my credential if I find my lost device?

    To reactivate a found device that was suspended under (b) above, you will need to Log into eAccounts App and click the settings gear in the upper right corner.  Click on Found Card on the next screen. Choose your mobile device that was previously lost. Click the Activate Card button. You will receive a confirmation email from Transact.

    I suspect there has been fraudulent use of my credential. What do I do?

    Suspend your credential immediately in eAccounts and within Apple Wallet/Google Pay.

    • Log into the eAccounts app and click the settings gear in the upper right corner.  
    • Click on Lost Card on the next screen.  
    • Choose the mobile device you want to deactivate from the drop-down list.
    • Click the Deactivate
    • You will receive a confirmation email.
    • Your physical School ID Card and any other device with your Transact Mobile Maroon Card will continue to work, even if you have deactivated a single device.

    Contact the Business Office at (540) 375-2255 as soon as possible to obtain a replacement credential.  Hours: M-F, 8 am to 4:30 pm.

    eAccounts Mobile App Features

    1. Stored Value Account Deposits
      1. Saved Payment: eAccounts mobile app deposit requires a Saved Payment option be created in advance.
        1. From the eAccounts home page, Login using your Student login account credentials and multi-function authentication code.
        2. Click the +Add Money link under the stored value account display toward the upper left of the screen.
        3. After completing a deposit transaction, the Saved Payment option will be available on the Receipt for Account Deposit page.
        4. Check Save this payment method for future use and type in an alias name for this payment card option.
        5. You may also check Set as default for future deposit transactions.
        6. Click the Save button.
        7. Under Profile along the top bar is Saved Payment Methods where you can review and delete your saved payment(s).
        8. You will now be able to access the eAccounts Mobile App deposit option.
      2. eAccounts Mobile App Deposit
        1. Open the eAccounts Mobile App on your phone.
        2. Tap Continue to Sign In and login with your student login account credentials.
        3. Approve the multi-factor authentication request. (See FAQ for more information.)
        4. You can now view your account balances and meal plans.
        5. Tap the Accounts section for stored value account options.
        6. Tap Add Money in the top right corner.
        7. Enter the deposit amount, tap Next, and then choose your payment method.
        8. Review the deposit and tap Submit Deposit at the bottom.
        9. You will see verification that the deposit was successful and the account balance will update.
        10. Funds are immediately available.
    2. Meal Plans
      1. Purchased Meal Plan information is displayed on the eAccounts Mobile App.
        1. Open the eAccounts Mobile App on your phone.
        2. Tap Continue to Sign In and login with your student login account credentials.
        3. Approve the multi-factor authentication request. (See FAQ for more information.)
        4. You can now view your account balances and meal plans.
        5. You will see your assigned Meal Plans and the status of the plan.
        6. Tap on a listed plan for additional information including usage.
    3. Additional Features
      1. After logging in, tap the gear in the upper right corner on the home page for Account Settings.
        1. We recommend you always sign out of eAccounts by tapping Sign Out.
        2. You can verify Saved Payment method(s) but cannot add or delete payment methods from the mobile app. (See instructions above to add or delete payments.)
        3. Add another site from the list should you have access to eAccounts through enrollment at another school.