Student Resources

Information Technology Student Reference for Remote Learning

The Information Technology Helpdesk will remain open – we are here to help you through this transition.  Our hours will remain Monday – Friday 8am – 5pm (eastern time).  You can contact us via phone or email (helpdesk@roanoke.edu) with general questions.   Please submit a support ticket for technical problems (support@roanoke.edu)

Here are a few resources that will assist you through this transition:

  • Office 365 account
    • Continue to check your Roanoke College email Important college communication and information from your professors will be sent to your Roanoke email account.  You can access this as long as you have an internet connection through any web browser – mymail.roanoke.edu
    • One Drive - All students have access to 1TB storage on Office 365/OneDrive accessible through your Office 365 account. We recommend moving any important documents stored on student Z drives to OneDrive before departing from campus for easier access.
  • RCRC – Roanoke College’s Remote Computing
  • Zoom
  • Free Software Available for download
    • The following software can be downloaded and installed on your machine for free
      • Office 2016
      • Mathematica
      • SPSS – special exception for this remote learning time frame
      • Minitab– special exception for this remote learning time frame
    • Click here for access to the above downloads
  • Inquire
    • Inquire will continue to be used as a primary tool by your professors
  • Inside Roanoke – provides quick links to many of the resources you will need (found under the Services tab)
    • Inquire
    • Self Service
    • MyRoanoke
    • Microsoft 365 e-mail
  • On-Line Directory
  • No Internet Access at home?
    • Contact your local Internet Service Provider (ISP) – many of them are offering free need based internet services
    • Contact your cell provider – many of them are lifting data restriction to allow for the use of a hot spot through your cell phone to provide internet connectivity

If you need to access technical resources not mentioned on this page or need assistance as you transition to this remote learning environment – don’t hesitate to reach out to us.