College Status

COVID-19

Find all of the information regarding COVID and how it affects our operations. 

IT Systems and Services Restoration as of Feb. 5, 2021 9 am

Systems & Services Restored

  • Microsoft Office 365 Environment (Campus email, OneDrive, Outlook calendar & Microsoft Teams) 
  • Network Connectivity to all buildings (Main Campus, Elizabeth Campus and Shops)
  • Advising Engine
  • Akademos (used for textbook orders)
  • ArcGIS
  • Attendance Enterprise System
  • CIES
  • Classroom and lab computers 
  • ClubHub
  • Colleague  
  • Digication
  • eAccounts (web deposit for Maroon Card)
  • Ellucian Go
  • Email to Print
  • eMarketplace  (Business Office system for on-line purchasing)
  • EMS
  • Handshake
  • Informer
  • Ingeniux
  • Inquire
  • IT Support Ticketing System
  • Library Systems
    - On campus access to electronic resources
    - Off campus access to electronic resources using your RC credentials
    - Interlibrary loan
    - Requesting items from Hollins
    - Accessing your library account
  • Maxient
  • Maroon Card (web deposits, online photo ID submission and off campus merchants)
  • Mobile Ordering
  • Moves Manager
  • Network Drives – Z: Drives, X: Drives and Y Drive (restored from December 8, 2020)
  • New Student Forms for 2021 Spring students
  • OnBase 
  • OnBase Web and OnBase Installer
  • Online Directory
  • Phone system
  • Printer and Cash Registers 
  • PrintShop Pro
  • PyraMED
  • Qualtrics
  • RCRC
  • Self Service
  • Shops Work Order System
  • Slate
  • StarRez - Administration Panel and Student Portal
  • Synoptix
  • Transact (Blackboard) – Money transaction and door access
  • TruCredentials
  • VPN
  • WebAdvisor
  • Web Forms
  • WordPress
  • Zoom SSO

    - Roanoke College credentials will work with Zoom

    - If use RC credentials, multi-factor authentication has been turned on and you receive the second layer of verification  (use same MFA set for email)

Systems & Services Currently in Restoration

  • NVivo (qualitative data analysis software) on Classroom Computers, Computer Labs & RCRC

Self-Service Password Reset Option

Many users will be able to reset their passwords without IT assistance. Please go to https://myaccount.roanoke.edu and select the Forgot My Password option then follow the prompts. Once you’ve reset your password, go to https://outlook.com to log into email. You will then be prompted to set up two-step verification. After that is complete, you will have access to all of Office 365 (Campus email, OneDrive, Outlook calendar & Microsoft Teams).

If you’re unable to reset your password using the Roanoke College MyAccount system, please contact the HelpDesk at 540-375-2225. Before you call the HelpDesk, please be in front of a computer (laptop or desktop) and navigate your browser to outlook.com. You will need to do this from off campus as College office, lab and classroom computers are not ready for use.

The IT HelpDesk is available Monday - Friday from 8 am to 4:30 pm. Please leave a message if your call is not answered, indicate if you are a student, employee or alumni. Your call will be returned.

More information

Maroon Alerts

Maroon Alerts text messages will be used as necessary to communicate urgent information to the campus community. Students, faculty and staff are automatically enrolled for Maroon Alerts with the cellphone number the College has on record.  

Updates

College updates will be posted on this web page (www.roanoke.edu/status) and on College social media profiles (Facebook & Twitter).