General Information

Dialing Instructions

Campus Calls

All:

Dial the 4 digit number listed

International Calls

Faculty/Staff:

Dial 9-011-(country code + city code + phone number)

Collect Calls

Faculty/Staff:

May accept collect calls

Domestic Long Distance

Faculty/Staff:

Dial 9 + 1 + number

Local Calls

Faculty/Staff:

Dial 9 and the desired number

Toll Free Calls

Faculty/Staff:

Dial 9 + 1 + 8-0-0 + number

Campus Safety

All:

Dial 2-3-1-0

Switchboard

The switchboard operator will assist callers in reaching any member of the college community. Please do not call the switchboard with technical questions relating to computers or reports of malfunctions. These types of questions or concerns should be directed to the Information Technology Helpdesk at extension 2225 between the hours of 8am and 5pm, Monday through Friday. You may also email helpdesk@roanoke.edu.

First Time Setup for Faculty or Staff

• On your VoIP phone, press the messages button
• You will be asked to put in your password, the default is 1024
• The voicemail box will welcome you. Please listen to the entire tutorial
• First, you must put your name on
• Secondly, a greeting
• Thirdly, a new password
• Please listen until the tutorial is finished

Transferring a Call

• While the caller is on the line press your transfer button on your LCD screen
• When a dial tone is heard enter the extension (if you want to transfer to someone's cell phone, press 9 + 1 + area code + the phone number) 
• After the first ring, press the transfer button on the LCD screen again