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Maroon Card Mobile Credentials FAQ

Where can I use my Maroon Card Mobile Credentials?

  • Door Access
  • Dining Hall
  • Fitness Center
  • All locations that have cash regsiters:
    • Mail Services
    • Information Desk
    • Campus Rec
    • Health Services
    • Print Shop
    • Campus Safety
    • Library
    • Res Life
    • On-campus vending machines
    • Off-campus Merchants that accept the Maroon Card

I am not having success adding my Maroon Card to my device. Who can help me?

Contact the Roanoke College Helpdesk at 540-375-2225.

How do I change or recover my school login password?

Instructions can be found online.

Do I still need my physical Maroon Card?

We recommend you retain your physical Maroon Card in a secure location as a back-up should you lose a device.

Can I still use my physical Maroon Card once I have created my Mobile Maroon Card?

Yes, your physical Maroon Card will continue to function after you have added your mobile credentials to your device. Remember, the Mobile Maroon Card is a privilege and benefit of being part of the Roanoke College community. Anyone found to be misusing their physical or mobile Maroon Card will be subject to the applicable Student Code of Conduct or HR policies regarding fraud and/or misconduct.

I already have the eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the eAccounts mobile app.

How do I update the eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search eAccounts. The store will prompt you to install any required updates.

Do I need to reactivate my devices each term?

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

What if I am away from campus for the semester and I don’t want my Maroon Card on my device? Can I delete and re-add it later?

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your Maroon Card, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Maroon Card, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Maroon Card.

Can I delete my Maroon Card from Apple Wallet, Google Wallet, or Samsung Wallet through the eAccounts mobile app?

Yes, but we recommend the Remove Card Option directly from Apple Wallet, Google Pay, or Samsung Wallet.

From iPhone:

  1. Navigate to the Wallet app.
  2. Tap (…) in the lower right corner of your card.
  3. Scroll to the bottom and select Remove Card.
  4. Eligible cardholders who have not exceeded their device limit can add their Transact Mobile Maroon Card back at any time.

 From Apple Watch:

  1. Navigate to the Watch app on your iPhone.
  2. Scroll down and select Wallet & Apply Pay.
  3. Tap on Transact Mobile Maroon Card.
  4. Scroll to the bottom and select Remove Card.
  5. Eligible cardholders who have not exceeded their device limit can add their Transact Mobile Maroon Card back at any time.

From Google Wallet:

  1. Open Google Wallet.
  2. Select your Campus ID from the available cards.
  3. Touch the three dots in the upper right corner of the screen.
  4. Select Remove ID.
  5. Confirm Remove ID

From a Samsung Galaxy :

  1. Open the Samsung Wallet app.
  2. Select Quick access and tap on your Mobile ID card.
  3. Tap (…) in the upper right corner.
  4. Select Delete.
  5. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From eAccounts:

  1. Open the eAccounts Mobile App on your phone.
  2. Tap Continue to Sign In and login with your school credentials.
  3. Approve the multi-factor authentication request.
  4. Click on your photo in the upper left corner.
  5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
  6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
  7. Select device(s) to remove from your card.
  8. Tap Remove in the pop-up box.
  9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
  10. Tap Remove in the pop-up box and the card will be removed from your Google Pay.

How do I update information on my Maroon Card?

Name information on the Maroon Card comes to us from the Colleges’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Maroon Card on your phone within 48 hours.

My balance is different on my device than in eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between eAccounts and your device. The eAccounts app will display the most current information.

Why do I have a negative balance on my Maroon Card?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

I used my credit card at a participating retail location when I meant to use my Maroon Card. What can I do to correct my payment source?

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your Maroon Card.

I am graduating or leaving the Roanoke College. What happens to my Mobile Maroon Card?

As with your physical Maroon Card, your Mobile Maroon Card will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Roanoke College, your credential will stay active and update accordingly.

What should I do if I lose my card or device?

  • Please contact the Business Office at (540) 375-2255 to notify us to deactivate the Maroon Card Mobile Maroon Card. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
  • In the eAccounts app:
    • Click the settings gear in the upper right corner. 
    • Choose the credential you want to deactivate and toggle it off.
    • You will receive a confirmation email. Your physical Student ID card and any other Transact Mobile Maroon Card will continue to work on other devices, even if you have deactivated an individual device.  
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended under (b) above, you will need to Log into eAccounts App and click the settings gear in the upper right corner.  Click on Found Card on the next screen. Choose your mobile device that was previously lost. Click the Activate Card button. You will receive a confirmation email from Transact.

I suspect there has been fraudulent use of my credential. What do I do?

Suspend your credential immediately in eAccounts and within Apple Wallet/Google Pay.

  • Log into the eAccounts app and click the settings gear in the upper right corner.  
  • Click on Lost Card on the next screen.  
  • Choose the mobile device you want to deactivate from the drop-down list.
  • Click the Deactivate
  • You will receive a confirmation email.
  • Your physical School ID Card and any other device with your Transact Mobile Maroon Card will continue to work, even if you have deactivated a single device.

Contact the Business Office at (540) 375-2255 as soon as possible to obtain a replacement credential.  Hours: M-F, 8 am to 4:30 pm.